To schedule a lesson follow these steps: 1. Click "Book Now" under the course you choose; 2. Click "Check Next Availability" to choose your preferred time-slot and then click "Next"; 3. Fill in the Booking Form and state your preferred communication method and User ID; 4. Click "Pay Now" to complete the payment process; 5. A Thank You page will appear to confirm your booking; 6. You will also receive an invoice to confirm your booking and payment via e-mail.

When scheduling a lesson, you are able to choose any of the following video conferencing platforms to take the class: • Skype • Microsoft Teams • Google Meet • Zoom • WhatsApp • WeChat • FaceTime

• Lesson packages are offers tailored for different groups of clients, i.e. short-term, long-term and corporate clients. • A lesson package is only valid for 12 months. • You will have to schedule and take all of the lessons in a lesson package within 12 months.

• A scheduled lesson can be cancelled or rescheduled 24 hours before the lesson start time.

• You may cancel or reschedule the lesson 24 hours before the lesson start time. • A full refund will be issued if the scheduled lesson is cancelled 24 hours before the lesson start time. • No refund will be issued if you fail to attend the scheduled lesson. • In any event, if you cannot attend, please cancel or reschedule the lesson as soon as practicable.