Frequently Asked Questions
To schedule a lesson follow these steps:
Click "Book Now" under the course you choose;
Click "Check Next Availability" to choose your preferred time-slot and then click "Next";
Fill in the Booking Form and state your preferred communication method and User ID;
Click "Pay Now" to complete the payment process;
A Thank You page will appear to confirm your booking;
You will also receive an invoice to confirm your booking and payment via e-mail.
When scheduling a lesson, you are able to choose any of the following video conferencing platforms to take the class:
Skype
Microsoft Teams
Google Meet
Zoom
WhatsApp
WeChat
FaceTime
Lesson packages are offers tailored for different groups of clients, i.e. short-term, long-term and corporate clients.
A lesson package is only valid for 12 months.
You will have to schedule and take all of the lessons in a lesson package within 12 months.
A scheduled lesson can be cancelled or rescheduled 24 hours before the lesson start time.
You may cancel or reschedule the lesson 24 hours before the lesson start time.
A full refund will be issued if the scheduled lesson is cancelled 24 hours before the lesson start time.
No refund will be issued if you fail to attend the scheduled lesson.
In any event, if you cannot attend, please cancel or reschedule the lesson as soon as practicable.





