Question 1

How to schedule a lesson?

Accepted Answer

To schedule a lesson follow these steps:

1. Click "Book Now" under the course you choose;
2. Click "Check Next Availability" to choose your preferred time-slot and then click "Next";
3. Fill in the Booking Form and state your preferred communication method and User ID;
4. Click "Pay Now" to complete the payment process;
5. A Thank You page will appear to confirm your booking;
6. You will also receive an invoice to confirm your booking and payment via e-mail.

Question 2

Which communication method / video conferencing platform should I use?

Accepted Answer

When scheduling a lesson, you are able to choose any of the following video conferencing platforms to take the class:

• Skype
 • Microsoft Teams
 • Google Meet
 • Zoom
 • WhatsApp
 • WeChat
 • FaceTime

Question 3

What is a lesson package?

Accepted Answer

• Lesson packages are offers tailored for different groups of clients, i.e. short-term, long-term and corporate clients.
 • A lesson package is only valid for 12 months.
 • You will have to schedule and take all of the lessons in a lesson package within 12 months.

Question 4

Can I cancel or reschedule a scheduled lesson?

Accepted Answer

• A scheduled lesson can be cancelled or rescheduled 24 hours before the lesson start time.

Question 5

What should I do if I cannot attend a scheduled lesson?

Accepted Answer

• You may cancel or reschedule the lesson 24 hours before the lesson start time.
 • A full refund will be issued if the scheduled lesson is cancelled 24 hours before the lesson start time.
 • No refund will be issued if you fail to attend the scheduled lesson.
 • In any event, if you cannot attend, please cancel or reschedule the lesson as soon as practicable.

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Talk to You on

Skype
Microsoft Teams
Google Meet
Zoom
WhatsApp
WeChat
FaceTime